Contact FAQ

1. What is the purpose of Trakle's website?

Trakle's website provides information on live music events, including artist ratings, show times, reviews, and venue details. Users can also ask and answer questions, find parental information, and learn about the dos and don'ts of attending live events.

2. How do I create an account?

To create an account, visit the sign-up page and sign up using your phone number. Follow the prompts to complete your account.

3. What is the minimum age requirement to use the site?

Users must be at least 13 years old to access the website. To submit reviews or other user-generated content, users must be at least 16 years old.

4. Can I submit reviews or ratings on concerts?

Yes, registered users who meet the age requirement can submit reviews and ratings for the concerts they’ve attended.

5. What are the guidelines for user-generated content?

User-generated content must follow our guidelines, which prohibit fake reviews, biased information, and the uploading of inappropriate photos or videos. For more details, please refer to our Terms of Service.

6. How does Trakle LLC handle content fraud?

Trakle LLC actively monitors and analyzes user-generated content to detect and prevent content fraud. Users found to be engaging in fraudulent activities may face consequences such as content removal, account suspension, or legal action. Please refer to our Content Fraud Policy for more information.

7. What is the website's privacy policy?

Our Privacy Policy outlines how we collect, use, and protect your personal information while using our website. You can find the full privacy policy on our website.

8. What are the terms of service for using the website?

The Terms of Service set the rules and guidelines for using our website, including user eligibility, account registration, user-generated content, and copyright. You can find the full Terms of Service on our website.

9. How can I contact Trakle LLC if I have any questions or concerns?

If you have any questions or concerns, please email us at info@trakle.com{style="color: #0C8BE9;"}, and our team will be happy to assist you.